Terms and Conditions

Daze-Away Campervan Hire Terms and Conditions

Daze-Away Campervan Hire Terms and Conditions

To ensure you know exactly what to expect during your booking and rental, please read our Terms and Conditions below.

This contract is between Daze-Away whose office is at 68 Old lodge Lane, Purley, Surrey, CR8 4DD ("Daze-Away") and the renter, beginning on the Day of Departure when the Rental Agreement Form is signed by Daze-Away and the Renter or when a deposit has been paid against a future rental.

1. Vehicle Hire Charge

1.1 The vehicle hire charge is the cost including VAT and Insurance for the main driver. An additional named driver can be added at a cost of £35 (note driver eligibility in section 3)

1.2 The vehicle hire charge includes comprehensive insurance and breakdown cover.

2. Eligibility to drive 

2.1 Hirer Criteria

All drivers must have held a full UK licence for a minimum of 24 months

All drivers must be aged between 25-75

Standard policy terms for drivers from EU, US, Canada, South Africa, Australia, New Zealand and Southern Ireland

Drivers aged between 23-24 and 76-79 will be considered on a case by case basis, at the discretion of the owner and insurance provider. Note there may be an additional insurance surcharge payable

2.2 Documentation

Licence holders from UK, EU, US, Canada, South Africa, Australia, New Zealand and Southern Ireland.

Each driver must provide the following documents: 

Photo Card Drivers’ Licence

DVLA check code issued within the past 21 days

Two forms of proof of address issued within the last 90 days

2 X Utility bills or statements (Gas, Electric, Water)

      Or

1 X Utility Bill and

1 X Council Tax Bill, HMRC Bill, Credit Card Bill/Statement, Mortgage Statement, Landline Phone/Internet/TV Bill/Statement

Daze-Away reserves the right to cancel the hire if any of the documentation is not presented or found to be invalid. Note that rental fees will not be refunded.

2.3 Non-UK License Holders

Non-UK license holders must be referred for approval with our underwriters to confirm eligibility. This may incur an additional excess charge.

3. Security Deposit

3.1 A refundable security deposit of £1000 is required 1 day before the rental period begins.

3.2 The security deposit will be returned to the renter within 7 days after the return of the vehicle.  This allows for any loss, damage, fines or penalties to be received and identified.  Breakage charges and any other costs will be charged at the owner’s discretion due to inconvenience and potential loss of revenue.

3.3 In the event  the vehicle is returned with damage, the security deposit will not be refunded until the repair has been completed  and any difference in costs can then be returned to the renter.

3.4 A £150 excess charge will be deducted from the security deposit for any damage to the windscreen whilst on hire.

4. Insurance

4.1 The vehicle hire charge includes Comprehensive vehicle insurance cover underwritten by Allianz. You are insured under the terms of the policy against any liability loss or damage that occurs during the period specified in your rental agreement.

4.2 Note that a £1000 excess is applicable for all claims for hirers aged between 25-75. 

4.3 Renter and passenger's personal belongings are not covered by our insurance policy.

4.4 Neither the owner nor the insurance provider are responsible for any loss or damage to any of the renter's or passenger's personal possessions.

4.5 Any claims for loss or damage of personal possessions should be directed to the renter's travel insurance provider.

4.6 You are not covered for any liability for death, injury or damage when the vehicle is not on a public road.

4.7 You are not insured by deliberate loss.

4.8 Should the insurance policy become invalidated for any reason, you will be held responsible for all costs, third party costs and liabilities, and agree to indemnify the company from all liability.

4.9 For any damage incurred during the rental period, the owner has complete choice as to where the repairs are carried and by whom.

What to do if you have an accident.

You must STOP at the scene of an accident.  You must exchange details with the other party involved.

If you have an accident you must not admit responsibility.

You should:

Ensure you get the names, addresses, phone and email address of everyone involved, including witnesses and the attending police officers if applicable.

Take note of the exact location of the accident and if possible (and safe to do so) please take photos of all vehicles involved and the surrounding environment, road signs and markings.

Notify the other parties of the insurance policy, a copy of which can be found in the vehicle documentation folder.

Make the vehicle secure - if safe to do so.

Inform Daze-Away as soon as possible so they can advise the insurance provider.

Ensure you get a copy of the accident report from the police.

5. Payments

5.1 For bookings made more than 30 days prior to travel.

A 20% payment of the full rental charge is payable upon booking with the final outstanding balance to be paid 30 days before rental commences. 

5.2 For bookings made within 30 days of travel.

To make a booking within 30 days of travel, payment in full is required

5.3 Payment methods.

Rental payments can be received via bank transfer.

6. Extras

6.1 Extras are to be returned undamaged with the vehicle at the end of the hire period.  Any damage will be charged at the owner's discretion and deducted from the security deposit.  If the cost is greater than the amount held for the security deposit, funds will be charged to the renter's credit card.

7. Collection

7.1 Unless otherwise agreed, collection of the vehicle is at between 12.00-13.00 on the day of the first rental. 

7.2 Collection is from Purley, Surrey, CR8 4DD.

7.3 Street parking is offered to the Renter near our premises for the duration of the Rental Period at the Renter's own risk.

7.4 Please allow up to 45 minutes for the hand-over of the campervan to complete documentation.

7.5 A late collection fee of £100 will be applicable for delays of more than 1 hour unless prior agreement has been made by Daze-Away on the day of return.

7.6 A photocard driving license must be produced on vehicle collection for all drivers.

8. Return

8.1 Return of the vehicle is between 9am -10am on the last day of the rental period.  Drop off is at the same address as collection.

8.2 The vehicle is only insured for the agreed rental period.  As such, after the agreed drop off time the renter will be driving without insurance which is an offence under The Road Traffic Act.

8.3 The owner and renter should do a joint 'return inspection' of the vehicle on drop off.  If faults and damage is discovered after the renter has departed, photos will be taken and emailed to the renter immediately.

8.4 No refund is given for early return of the vehicle.

8.5 The hirer must advise Daze-Away if they are delayed. Should late return of the vehicle or damage to the vehicle result in delays to other rentals or other costs, the owner reserves the right to pass these costs onto the renter in full. A late return fee of £100 will be applicable for delays of more than 1 hour unless prior agreement has been made by Daze-Away on the day of return.

8.6 The vehicle must be returned with a full tank of fuel. When a campervan is returned without a full tank of fuel a flat charge of £100 will be applied. 

8.7 The vehicle must be returned to the Renter with:

(a) the toilet and waste water tanks emptied, flushed out clean. Unemptied toilets and waste water tanks will incur a £300 sanitation fee and

(b) the vehicle is clean and suitable for habitation. An unclean vehicle will incur a £200 valet charge if the vehicle is returned in a condition unsuitable for habitation.

9 Availability

9.1 While every effort is made to ensure that the vehicle reserved is available at the agreed time and date, if due to circumstances beyond our control, the reserved vehicle is not available, we reserve the right to return money paid by the Renter in full with no further liability. We will not be held responsible nor be liable for any consequential, special or additional costs you have incurred including but not limited to the cost of flights, train tickets, hotel accommodation or car hire.

9.2 Occasionally, vehicles are returned damaged and if the damage is too great for us to repair on time we may need to offer a substitute vehicle. If this is not acceptable to the Renter, or if no other vehicle is available, then the liability of Daze-Away is limited to the refund of money paid by the Renter to Daze-Away. Renters are strongly advised to insure against unavoidable cancellation.

10. Cancellations

10.1 Cancellations must be made in writing to Daze-Away and will be charged as follows:

10.2 For cancellations made more than 4 weeks prior to the collection date, the customer will forfeit the booking deposit.

10.3 For cancellations made less than 4 weeks prior to the collection date, the customer will be liable for the full rental amount.

10.4 We may cancel the Rental Agreement at any time before the Delivery Date if we are unable to supply the Vehicle on the Delivery Date or at the Delivery Time due to any circumstances beyond our reasonable control (including the failure of a prior hirer to return the Vehicle when it should have been returned and any mechanical or other failure of or defect in the Vehicle).

If we cancel the Rental Agreement under the previous clause we shall refund to you any amount you have already paid to us in relation to that Rental Agreement but otherwise we have no further liability to you as a result of such cancellation.

11. Miscellaneous Charges

11.1 It is the responsibility of the renter to ensure timely payments for parking, road tolls, bridge charges, congestion charges, traffic and other offences and so on.  All penalties and court costs for missed payments will be taken out of the renter’s security deposit with a £25 admin fee per penalty.

11.2 In the event of key loss, the cost of replacement and courier charges to deliver a spare key to the vehicle will be paid by the hirer.

11.3 Unless otherwise agreed, a mileage limit of 100 miles/day applies to all bookings. An excess mileage charge of .50p per mile will be applied for every mile over this amount and deducted from the security deposit upon return.

12. Your obligation 

12.1 You must look after the vehicle and the keys to the vehicle, ensuring that it is locked and secure when you are away from it, and when appropriate using all security devices available

12.2 In bad weather, you must ensure that the vehicle is secured, all awnings and tents are retracted, locked or stored away.

12.3 You must ensure that only diesel fuel is put into the vehicle

12.4 You are responsible for any damage to the vehicle caused by hitting any low-level objects such as bridges or barriers.

12.5 You must not sell, rent or dispose of this vehicle.  You must not give anyone legal rights over the vehicle.

12.6 You must not let anyone else work on the vehicle without the owner's consent

12.7 You must alert the owner immediately if you find a fault with the vehicle

12.8 You must keep the vehicle clean or a surcharge may be incurred for cleaning required beyond our standard cleaning service

12.9 You are responsible for any repair, replacement costs to the interior of the vehicle when damage has been caused by lack of care whilst rented by the renter; including - but not limited to the heating and water systems, fridge, oven, mattresses, fixtures and fittings and all inventory

12.10 You are responsible to ensure no person smokes in the vehicle, as it is illegal to smoke or allow smoking in a hire vehicle in the UK and you may be fined up to £1000

12.11 You are responsible for all road charges and tolls, and all penalties incurred during the rental period and agree to indemnify the company from any liability

12.12 You are responsible to ensure the vehicle is returned with a full tank of fuel

12.13 You are responsible to ensure the vehicle is returned to the return address in the same condition as it was received, with the exception of ordinary wear and tear, on the specified date

12.14 Please note these responsibilities cannot be passed to anyone else.

13. Governing Law

English law will apply to the rental agreement contract.